Is my pet insured during the pet sitting?

Petbnb Guarantee 

When is the insurance valid?

The purpose of the Petbnb Guarantee is to provide compensation for medical expenses that arise during pet sitting as a result of an accident. Pet sitting involves human care, and pets, especially dogs, can be unpredictable. We understand that accidents can happen in the blink of an eye. Therefore, Petbnb aims to contribute in case something goes wrong during the pet sitting.

Please note: This coverage only applies to pets under the care of a Petbnb sitter when the owner has paid through the platform.

What is covered:

• A traffic accident;
• Bone fractures;
• Ingestion of foreign objects, toxic gases, or intentionally poisoned food (by third parties);
• A confrontation with another animal resulting in (bite) wounds.

What is not covered:

• Medical costs for treatments due to an accident involving any joint, regardless of the nature of the injury or the location of the joint;
• Medical costs for treatments due to an accident that involve (preventive) parasite control;
• Medical costs for conditions that already existed in the pet before the start of boarding/stay;
• Damage to property, such as furniture and objects (e.g., coats, cars, bikes, etc.).

How does it work in practice?

• Booking and payment via Petbnb: Ensure that the booking and payment have been made through the Petbnb platform to be eligible for the guarantee.
• Veterinarian visit: If the pet needs to visit the vet during the pet sitting, submit both the invoice and the vet's report with your claim.
• Personal pet insurance: If you, as the owner, have your own pet insurance, we ask that you use it first before claiming the Petbnb guarantee.
• Submit to Petbnb: If you don’t have pet insurance, you can submit the claim to Petbnb. Provide the necessary documents (invoice and vet report) to Petbnb to receive reimbursement of 50% of the costs, up to a maximum of €250.

Read our terms and conditions for an explanation of the conditions of the Petbnb pet care guarantee.