Knowledge base

Joining our Petbnb community (4)

Read how you can join our community as a pet sitter or an owner, how our platform works, and the services we offer. We have also set community guidelines and policies, such as the cancellation policy.

About Petbnb (4)

How does Petbnb work?
Which services does Petbnb offer?
Is Petbnb safe?

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Community guidelines (2)

Community guidelines
Why do all bookings have to be paid on Petbnb?

Liability & insurance (3)

Is my pet insured during the pet sitting?
Am I insured as a sitter?
Your role as a Pet Sitter on Petbnb

Cancellation policy (3)

What are the cancellation policies?
Cancellations by the owner
Cancellations by the sitter

For pet owners (5)

Find a loving pet sitter on our platform with ease

General (3)

Is Petbnb suitable for my pet?
My dog needs special care or has challenging behavior
Do you also have sitters who can take care of my pet at my home?

Payments (4)

What does a pet sitter cost?
What are the service costs?
How and when do I pay for the pet sitting?

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Your account (6)

How do I make an account on Petbnb?
Creating your pet profile
Which information does Petbnb need from me?

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Finding a sitter on Petbnb (4)

How does booking a sitter work?
How fast does a sitter respond to my request?
Can I meet a sitter before the stay?

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Before the stay (1)

The importance of a meet and greet