Online scams are becoming more common, and it’s important to protect your Petbnb account. Here are some tips to help you avoid falling for fraudulent attempts:
Avoid external payment links:
On Petbnb, it is never necessary to open an external payment link through the chat function. All payments are handled securely and automatically through our platform, such as via Klarna or bank transfer.
Our official support email addresses:
Petbnb will only contact you through the following official email addresses:
Verify suspicious senders:
If you receive an email from an unfamiliar sender claiming to be a Petbnb employee, please contact us immediately.
When in doubt:
If you're unsure about the authenticity of a message, reach out to us directly via our help page:https://www.petbnb.nl/en/site/contact-us
Check legitimate URLs:
Make sure you're on the official Petbnb website. A real Petbnb URL will start with:
- https://www.petbnb.nl
- https://www.petbnb.be
If the URL looks different or is misspelled, leave the page immediately.
Beware of urgent or threatening messages:
Fraudulent messages often create a sense of urgency, such as threatening account suspension or payment delays. Don’t let this pressure you — verify these messages directly in your Petbnb account.
Report suspicious emails or websites:
If you come across suspicious activity or emails, report them to our support team right away. This helps us keep your account safe.
Stay secure!
Your Petbnb Team
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